Thursday, October 05, 2006
I really hate the "hard sell." Some guy from Rogers just came around pushing the Rogers Home Phone service on the neighbourhood. He didn't want to take "no" for an answer.
"When would you like us to schedule your activation date?"
"I wouldn't, thanks. I'm interested in your service, but I haven't made up my mind yet."
"But you can save..." Yadda, yadda, yadda.
"Uh-huh. I research before changing service providers, and I've only heard one customer testimonial. And that person switched to Rogers and then switched back to Bell."
More assurances from the Rogers guy about all technical glitches have been fixed and yadda, yadda, yadda. As if assurances from the Rogers rep mean a damn thing.
"So when can we schedule your activation date?"
"No, I'm still thinking about it. I'd like to research it more before doing that."
"But you can call to cancel it if you decide not to go with the service." I started to wonder if this jackass gets paid commission based on how many people he signs up for activation dates.
"Right. And then that means extra time I have to spend if I decide I don't want it to happen."
"But you'd have to call Rogers anyway to change over."
"If I change over." I stressed the "if." He didn't get it.
More selling. More assurances. More B.S. I was starting to get annoyed, but I kept my cool. I knew I was going to lose it soon and I'd be ripping this guy a new one if he didn't knock off the hard sell routine.
"When can I set up your activation date?"
"No, really, I'll call Rogers if I want the service."
"You can call and cancel if you decide you don't want it."
"Yeah, and then I have to rely on your customer service people to cancel it."
"Well, they have to cancel it if you say so."
"Uh-huh. I've dealt with Rogers customer service for a long time, thanks."
That finally shut him up.
Service providers piss me off. I'm happy with Rogers for the most part -- much happier than I am with Bell. Why must they push their luck and start making me think about cancelling my services with them? I don't get it.
Did I mention I hate the hard sell routine?
"When would you like us to schedule your activation date?"
"I wouldn't, thanks. I'm interested in your service, but I haven't made up my mind yet."
"But you can save..." Yadda, yadda, yadda.
"Uh-huh. I research before changing service providers, and I've only heard one customer testimonial. And that person switched to Rogers and then switched back to Bell."
More assurances from the Rogers guy about all technical glitches have been fixed and yadda, yadda, yadda. As if assurances from the Rogers rep mean a damn thing.
"So when can we schedule your activation date?"
"No, I'm still thinking about it. I'd like to research it more before doing that."
"But you can call to cancel it if you decide not to go with the service." I started to wonder if this jackass gets paid commission based on how many people he signs up for activation dates.
"Right. And then that means extra time I have to spend if I decide I don't want it to happen."
"But you'd have to call Rogers anyway to change over."
"If I change over." I stressed the "if." He didn't get it.
More selling. More assurances. More B.S. I was starting to get annoyed, but I kept my cool. I knew I was going to lose it soon and I'd be ripping this guy a new one if he didn't knock off the hard sell routine.
"When can I set up your activation date?"
"No, really, I'll call Rogers if I want the service."
"You can call and cancel if you decide you don't want it."
"Yeah, and then I have to rely on your customer service people to cancel it."
"Well, they have to cancel it if you say so."
"Uh-huh. I've dealt with Rogers customer service for a long time, thanks."
That finally shut him up.
Service providers piss me off. I'm happy with Rogers for the most part -- much happier than I am with Bell. Why must they push their luck and start making me think about cancelling my services with them? I don't get it.
Did I mention I hate the hard sell routine?
// posted by Chris @ 4:47 PM 
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